Samsung US Won Gold And Bronze In The International CX Awards

Another accomplishment has recently joined the award wall of Samsung Electronics. The award is earned by the customer care division of Samsung Electronics America. The US division of the company has received one Gold and two Bronze awards from the International Customer Experience Awards 2022. Gold has been earned for the best innovation in the Customer Experience category (Over 10,000 Employees). 

The division is chosen for this award because of its best-in-class customer support just via text message. Samsung US provides an excellent service to its customers, which is available 24/7/365. With this service, the customers will get support wherever they are by calling or texting into 1-800-Samsung. The division’s continuous efforts to enhance the customer’s experience lead it to the top. 

Senior Vice President of Samsung Customer Care, Mark Williams, has stated: “The changes made over the last year have resulted in more than a million US consumers receiving ‘best-in-class’ support via text messaging,.” He added, “We’re truly honored to be recognized by the International Customer Experience Awards. At Samsung, we are committed to providing effortless and innovative service experiences that give our customers clear reasons to choose Samsung – time and time again.”

In the award distribution, the division has also received two bronze in Best Digital Customer Experience (over 1,000 employees) and Customer Experience Team of the year (B2C – Business to Consumer). You can check the official blog post available on the Samsung Newsroom US to get more detailed information about it. The direct link for the Newsroom’s article is available here.