Samsung has quietly overhauled its device protection program across Europe, and the changes go beyond typical plan tweaks. The company removed repair limits, expanded coverage to work internationally without time caps, and added hundreds of service locations. For users who’ve hit claim limits on previous plans or dealt with confusing damage fees, this matters.
Unlimited claims, fixed fees
The biggest shift is unlimited accidental damage coverage. Drop your phone twice in a month? Previously, you might have worried about hitting a cap. Now, there isn’t one. Samsung also standardized the deductible, so you pay the same flat fee whether you cracked the screen or dunked the device in water. That removes the guesswork and potential sticker shock when filing a claim.
Coverage that travels
Samsung removed the 60-day travel restriction. If you’re working abroad or moving between countries, your device stays covered without needing separate insurance. Claims can be filed 24/7 online or by phone, and Samsung will direct you to the nearest authorized repair center from a network that just added 175 locations.
Battery replacements and payment flexibility
Beyond cracked screens, Samsung Care+ now covers battery replacements if capacity drops below 80% after the manufacturer’s warranty expires. That extends the practical lifespan of devices that would otherwise slow down or die mid-day.
Payment options now include monthly plans for up to 60 months with the option to cancel anytime, alongside the existing two-year upfront option.
Theft and loss protection
An optional add-on now covers theft and loss for phones, tablets, and wearables. Approved claims get a replacement shipped within 48 hours, and Samsung Knox Guard can remotely lock stolen devices to protect your data.
The updated Samsung Care+ is live across 17 European markets, covering everything from flagship Galaxy S25 and foldable models to budget A-series phones and Galaxy Books. Monthly plans start now, with expanded service centers rolling out.
