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Samsung Introduces Video Call Support for Canadian Customers

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Samsung, a leading tech company, has recently introduced a new and innovative way for Canadian customers to receive support for their Samsung products. With the launch of video call support, Samsung customers in Canada can now connect with Samsung experts from the comfort of their homes and receive personalized assistance in real-time. 

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It’s worth noting that the video call support service is currently available for Samsung Televisions and Digital Appliances.

Samsung’s video call support is easy and intuitive to use. Once a customer requests the virtual support service, a Samsung technical product expert will send a URL link via SMS message to the customer. This link launches directly into the Visual Support permissions process, with no need for customers to download a separate application.

Once Visual Support permission has been granted, the supporting agent can analyze the product as seen directly through the customer’s camera. This innovative feature enables the product expert to assess the situation visually, request more information from the customer, and guide them forward by suggesting specific measures. With Samsung’s video call support, customers in Canada can receive high-quality technical support without leaving the comfort of their own homes.

Samsung customers video calls service also extends to sign language

Samsung’s Visual Support service extends to sign language support as well. In partnership with Canadian Hearing Services, these features include both English and French support with American Sign Language and Langue des Signes Québécoise. This ensures that the support is accessible to customers who are deaf or hard of hearing, making it easier for them to communicate with Samsung experts and receive the support they need. By offering sign language support, Samsung is taking steps towards inclusivity and ensuring that all Canadian customers can benefit from their innovative video call support service.

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If you’re a Samsung customer in Canada and need technical support or have any questions regarding your Samsung products, there are several ways to access Samsung’s video call support or speak with a customer service agent. You can visit Samsung Live Chat Canada to connect with a Samsung expert via live chat, text WE CARE (932 273), or call 1 800 SAMSUNG (1 800 726 7864).


Aastha is a Author of Samlover.com. With a degree in Engineering with IT, Aastha is deeply immersed in the realm of technology. Specializing in Android and Hardware. She is Passionate about technology at the service of digital entertainment that can be used through any platform. Music, movies and video games have always taken up a good part of his free time, but he doesn't give up outdoor activities, from simple walks to cycling and skiing. He has been producing editorial content for SamLover since 2022 and has run a computer and telephony store for 3 decades.

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Samsung Electronics Begins Mass Production For 9th-Gen V-NAND

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The Korean Electronics firm announced that it has begun mass production for its one-terabit (Tb) tripe-level cell (TLC) 9th-generation vertical NAND (V-NAND). 

One of the key reasons for beginning this mass production is just to solidify its leadership in the NAND flash market. This 9th generation V-NAND flash memory has significant improvements. It offers a 50% increase in storage density compared to its predecessor, the 8th-generation V-NAND. This appears due to the tiny cell size and thinner design. 

The Korean giant also executed new techniques for upgrading the reliability and lifespan of the memory cells while eliminating dummy channel holes, which significantly reduced the planar area of the memory cells. The Head of Flash Products & Technology of the Memory Business at Samsung Electronics, SungHoi Hur, stated, “Through our latest V-NAND, Samsung will continue to set the trend for the high-performance, high-density solid-state drive (SSD) market that meets the needs of the coming AI generation.” 

Samsung‘s advanced ‘channel hole etching’ technology exhibits the brand’s leadership in process capabilities. This technology creates electron pathways by stacking mold layers and increases fabrication productivity as it authorizes simultaneous drilling of the industry’s highest cell layer count in a double-stack structure. As the cell layers increase, the capability to pierce through higher cell numbers becomes crucial, demanding more complicated etching techniques. 

The 9th-generation V-NAND is enabled with the next-gen NAND flash interface, Toggle 5.1, which will help to support the increased data input and output speeds by at least 33% to up to 3.2 Gbps. The Korean giant plans to solidify its position within the high-performance SSD market by expanding support for PCIe 5.0. 

With the advancement in low-power design, power consumption has also improved by 10%.


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Samsung Gains 23 Patents For ‘Self-Record’ From Seagate in the USA

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The Korean brand ‘Samsung’ announced that recently it bought 23 patents related to magnetic recording technology from Seagate. 

The giant sold its own HDD business and patents to Seagate 13 years ago, and now it is acquiring specific magnetic recording patents instead of ones it previously owned. The patents are possibly for data storage advancements, potentially for use in Samsung’s memory or storage products. 

The aim behind the purchase is yet to be debated; some have speculated that Samsung probably uses these patents to upgrade its in-memory computing technology, whereas others are expecting that it’s simply to cut ties with Seagate after their previous business dealings. It has become known that most of the acquired patents are from 2002–2020, and four have already expired. 

Back in 2011, Samsung sold its hard disk drive (HDD) business and a total of 479 patents to Seagate, and this was part of a major deal that pointed to various twerks; for instance, the Korean giant getting some of Seagate’s stock, collaboration on future storage solutions, Seagate providing HDDs for Galaxy devices, and many more. Later, in 2016, the Korean giant sold all of its Seagate stock. 

Now the reports are saying that Samsung has bought 23 patents related to magnetic recording technology from Seagate. Some experts are saying that Samsung could use magnetic recording patents to develop MRAM-based in-memory computing technology, which is a powerful memory type with advantages for AI chips. At the moment, the exact reason behind this step is not clear. 

An industry insider released a statement: “It may be an attempt by Samsung Electronics to settle the remaining business relationship after selling its stake in Seagate in the past, or it may be a kind of fake patent purchase strategy to deceive competitors.” 

Via – TheLec


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Samsung Galaxy AI’s Circle to Search Could Soon Get a new Upgrade

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Samsung introduced its Galaxy AI, which consists of several generative AI features. Circle to Search with Google is one of the most admired features. Now, it may soon get a major upgrade based on comments made in a recent Made by Google Podcast episode. 

The Circle to Search with Google feature is available on both Galaxy S24 and Pixel 8 devices, and reports are saying that soon it could get a big usability upgrade and become a bit harder to trigger by accident. The forthcoming changes will be based on comments made in a recent Made by Google Podcast episode, in which host Rachid Finge spoke with Erin Lynch and Alistair Pott, who worked with the Circle to Search development team. 

During the podcast, Lynch admits that the circle to search with was quite easy to activate by accidental touches as it’s located on the same gesture bar or home button that users use for other purposes most of the time. Regarding this, she and Pott assured that Google was working to fix it to avoid accidentally activating this feature; however, they didn’t elaborate on the assurance. 

However, the Circle to Search feature already received an update that gives it the power to translate circled text. It is expected that the future update could be a combined search and lens results page while using the Circle to Search feature instead of having them separate as they are now. 

Apart from this, the podcast unveiled a few interesting twists regarding how Circle to Search came to be. It came to light that it is based on Google Lens and has been in development since January 2023, after Google staffers were actively working on how Lens became more readily available outside its app. 

Via


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