Phone
Samsung Galaxy phone users in the USA rank first in customer satisfaction
ACSI (American customer satisfaction index) releases a new list every year which ranks mobile devices according to their performance in managing product quality, service repair, mobile app reliability and warranty. This time Samsung made the first spot in the ranking list.
The ACSI survey reflects the performance of the companies in the US. So the users who want to buy new products from any company. The survey is the nation’s only cross-industry measure of customer satisfaction. The survey was observed between April 2022 and March 2023.
Samsung is moving forward
Samsung has a vast user base after Apple, so satisfying the after-sales customer service. And to take this to the next level company is planning to move forward and do a digital transformation of care response and technical training centres to offer more convenient access. In digital care, you can also connect with Samsung support by text message.
According to a Samsung report, 73% of consumers shopping for a new smartphone indicated that technical support was a key factor in their purchase. While other consumers also prefer durability, and in all these, Samsung stands number one company to go with. Acknowledging it, Samsung electronic vice president Mark Williams said:-
“Customers put a lot of consideration into their technology purchases. They want both pieces of mind they are buying reliable devices that will work for their needs, as well as confidence that if something does go wrong, they have quality repair options.”
“This ACSI recognition is a testament to the investments Samsung has made to provide consumers value – in the products we manufacture and the convenient, expert customer care we offer.”
Apart from digital care, Samsung is more focused on physical Samsung care stores. Over 10000 Samsung mobile-certified repair technicians in the US and more than 2000 same-day Samsung Authorized Care locations are available, covering nearly 80% of the total US population.
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To make it more comfortable, Samsung has also decided to expand the care experience by giving more convenient services like creating a Samsung account to create a mail-in or walk-in service appointment. As well as, the company will start a new service under the name ‘we come to You which offers repair service on the door.
Finally, Samsung started distributing the waiting One UI 6.1 update to more Galaxy flagship devices that debuted in 2021 and 2022. Now a total of 19 Galaxy devices have gotten their Android 14-based One UI 6.1 update.
Samsung has added new devices to the list of One UI 6.1, which are as follows:
- Galaxy S22 series, Galaxy S21 series, Galaxy Z Fold 4, Galaxy Z Flip 4, Galaxy Z Fold 3, and Galaxy Flip 3.
The Galaxy S22 series, including the Galaxy S22, Galaxy S22+, and Galaxy S22 Ultra, is on the list of devices getting One UI 6.1, but it appears that Samsung may have delayed the rollout due to errors a few users have faced after updating their smartphones.
It is reported that the rollout was paused because some Galaxy S22 units may fail to boot or unlock after the update has been installed. However, users on the Samsung Community forums in Korea, the only market where One UI 6.1 has been released for now, don’t appear to have run into issues themselves.
However, Samsung has yet to officially confirm that it has paused the rollout and even acknowledged any issues, so at the moment, it’s not exactly confirmed that the update has been taken off the air. The Galaxy S22 series owners who didn’t get the One UI 6.1 update yet might want to wait for more details to come out before proceeding with the installation.
If the users are afraid of the issue and want to avoid the risk, they might consider waiting until the Korean giant fixes these problems before installing the update.
Samsung has kept the same battery capacity for the flagship devices while also sticking to the same fast charging speed. If we look at the Galaxy S Ultra devices from the Galaxy S22 Ultra, the company has stuck with 45 W charging and the same 5000 mAh battery. According to the latest report, the Galaxy S25 Ultra may also use the same battery and specifications.
Previous, it was rumored that the Galaxy S24 Ultra could be equipped with stacked battery technology, which could lead to maximizing the component cost, but now, according to an X user named Sawyer Galox, it is reported that the Korean giant will skip this hardware change on the upcoming Galaxy S25 Ultra to save on component cost.
Along with this, the tipster also expressed his disappointment with Samsung’s take on the unchained hardware. He adds that users who want to buy the upcoming Galaxy S25 Ultra should keep their expectations low with the battery performance, as Samsung will keep the specs the same with the 500mAh battery and the 45W.
However, the company will also introduce its latest device with new chipsets that may provide improved optimization, which may provide some long-lasting battery life, but it will not provide any improvement in charging.
Samsung is preparing to introduce its next-generation foldable device, the Galaxy Z Fold 6 and Galaxy Z Flip 6. However, given that the new smartphones in the Z lineup typically launch between July and August, some rumors suggest that the company might host the next Galaxy Unpacked event on July 10, 2024. Despite the date being more than three months away, numerous details have surfaced online.
According to recent reports, Samsung plans to implement its dual chipset strategy for the foldable, mirroring the Galaxy S series lineup, where some models of the Galaxy S base and Galaxy S+ devices feature Snapdragon, while in other markets, they feature Exynos.
The next foldable lineup rumoured to come with multiple chipsets; for example, the Galaxy Z Flip 6’s last Geekbench listing showed that it has the Snapdragon 8 Gen 2 chip. However, this processor is already one year old, so there are fewer expectations that it could be available in the main models. However, if a rumor proves to be accurate, it could potentially be available for the FE variant of the devices.
For your information, the rumors have revealed that Samsung could introduce two new versions of the foldable devices with the brand names ‘FE’ and ‘Ultra‘, so to make the difference, it may introduce them in separate chipsets. If it provides the older chipset for the FE version, then it will be successful in cost-cutting and releasing the device at a low cost.