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Samsung US Won Gold And Bronze In The International CX Awards

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Another accomplishment has recently joined the award wall of Samsung Electronics. The award is earned by the customer care division of Samsung Electronics America. The US division of the company has received one Gold and two Bronze awards from the International Customer Experience Awards 2022. Gold has been earned for the best innovation in the Customer Experience category (Over 10,000 Employees). 

The division is chosen for this award because of its best-in-class customer support just via text message. Samsung US provides an excellent service to its customers, which is available 24/7/365. With this service, the customers will get support wherever they are by calling or texting into 1-800-Samsung. The division’s continuous efforts to enhance the customer’s experience lead it to the top. 

Senior Vice President of Samsung Customer Care, Mark Williams, has stated: “The changes made over the last year have resulted in more than a million US consumers receiving ‘best-in-class’ support via text messaging,.” He added, “We’re truly honored to be recognized by the International Customer Experience Awards. At Samsung, we are committed to providing effortless and innovative service experiences that give our customers clear reasons to choose Samsung – time and time again.”

In the award distribution, the division has also received two bronze in Best Digital Customer Experience (over 1,000 employees) and Customer Experience Team of the year (B2C – Business to Consumer). You can check the official blog post available on the Samsung Newsroom US to get more detailed information about it. The direct link for the Newsroom’s article is available here


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Samsung Galaxy S22 series receives July 2024 update in Canada

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Samsung is aggressively expanding the July 2024 update to eligible devices, and it is worth noticing that the company is rapidly serving the update for the Galaxy S22 units in different regions. Earlier devices have already received the update in Europe and the US. Now, the Canadian units are also starting to get it.

Samsung Galaxy S22 series July 2024 update in Canada

Users who own the Galaxy S22, Galaxy S22+ and Galaxy S22+ can identify the latest update by the firmware version numbers S901WVLS6EXF8, S906WVLS6EXF8 and S908WVLS6EXF8 respectively.

According to the official documentation, the July 2024 update will provide more than 60 patches, and here, Google has introduced 27 patches to address the issues found in the Android OS.

Meanwhile, Samsung has also introduced 33 more patches, enabling Galaxy smartphones to be more secure. This time, the company has also exclusively introduced two more patches to address the issues related to the semiconductor chip.

Moreover, the update may also provide some more new system changes that ultimately improve the overall performance and stability of the devices. For instance, if you have had issues using your device since the last update, you should also check out the latest update.

To install the latest update on your device, first check the notification. If it has not arrived yet, go to the software update menu through the system settings. If it shows a new update available, tap on the download button. 


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Samsung Galaxy Z Fold 4 and Galaxy Z Flip 4 get July 2024 security patch

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Samsung has rolled out the July 2024 security patch for the Galaxy Z Fold 4 and Galaxy Z Flip 4 in the US. It is worth noting that the update has already arrived for the Canadian units. This indicates that the company is gradually expanding the update to more units.

Galaxy Z Fold 4 and Galaxy Z Flip 4 new updates in the US

Samsung has already rolled out the July 2024 security patch for the fifth generation; now, moving forward, Samsung has started rolling out the July 2024 update for the Galaxy Z Fold 4 and Galaxy Z Flip 4 devices.

More specifically, the July 2024 update is spotted on the unlocked units of the Galaxy Z Fold 4 with the firmware version number F936U1UES6FXG2. Meanwhile, the Galaxy Z Flip 4 was spotted getting the update for the locked units with firmware version number F721USQS6FXG2.

The update is spotted on the USCellular network and is expected to reach more networks in the coming days.

It is the initial rollout, so it may take time to reach every available Galaxy Z Fold 4 and Galaxy Z Flip 4 unit. If you are using the devices in the US, you can now check the update from the software update menu via system settings.

Samsung launched the Galaxy Z Fold 4 and Galaxy Z Flip 4 devices back in 2022; the drive came with Android 12 pre-installed. Later, the devices received two more major updates in the form of Android 13 and Android 14. Following the updated policy, it is expected to get two more major updates by next year.


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Samsung introduces Expert RAW for the Galaxy Z Flip 6 device for the first time in foldable

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Samsung has finally debuted its premium application, Expert RAW, for the Galaxy Z Flip 6 smartphones. Now, users will be able to take professional photographs with dedicated features. 

It is worth noticing that Samsung hasn’t dubbed its foldable a camera-centric smartphone. While it initially focused on only how it could bring more utility features for users to take advantage of the foldable’s uniqueness, over the years, the company has improved the camera lenses as well.

To make it more professional, the Korean giant has made Expert RAW available for smartphones. The application allows users to take advantage of different features such as ISO, shutter speed, and more.

The arrival of Expert RAW on the Galaxy Z Flip 6 opens the door for older devices, but this has not been officially confirmed. However, if a company wants to introduce the Expert RAW functionality for the Galaxy Z Foldables, then the One UI 6.1.1 update may be the perfect opportunity to unveil it.

It is worth noting that the Expert RAW for Galaxy Z Flip 6 provides an improved experience by optimizing the details of JPG and DNG image formats. More specifically, in the DNG, the part where details were intermittently lacking due to noise removal was improved by adjusting the noise level.


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