After Samsung’s US division got Gold and Bronze, another accomplishment lined up in this range. The Canada division of Samsung won silver in the International Customer Experience Awards (ICXA). The “Best Customer Experience in the Crisis” award has been earned for its “Stay Home, Stay Safe” campaign. The campaign was performed during the Covid-19 pandemic to build a Door-to-Door repair service.
In this campaign, the South Korean firm provided a repair service to its Canadian customers at the time of the Covid-19 pandemic, in which they provided a free contactless pick-up and returned service directly from their homes when the local Walk-in repair centers were ordered to close temporarily. The service was provided not only to the in-warranty customers but also to the out-warranty customers.
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The VP of Corporate Service at Samsung Canada, Frank Martino, has stated, “We are incredibly honored to be recognized for our commitment to convenient, seamless, and accessible service for our customers across the country”. He also thanked the front-line team members whose collaboration and commitment make the service possible to bring to markets for Canadian customers.
The main aim behind the development of this service was to meet the needs of Canadian customers across the country. The company has provided reception pick-ups for small appliances and an in-garage option for large appliances, which any original equipment manufacturer never offered. Samsung’s industriousness and enhanced customer experience have led the company to this destination.
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