Batteries Plus is a top omnichannel retailer of batteries, specialty light bulbs, and phone repair services for both commercial and direct-to-consumer channels. Also provides services for key replacement, cutting, and programming. Batteries Plus has participated in Samsung’s Independent Service Provider (ISP) program since 2018 and focuses on out-of-warranty repairs.
The extended relationship between Samsung Electronics America and Batteries Plus will make it simpler for customers to get Galaxy smartphone repairs while still under warranty, frequently on the same day. To satisfy the needs of consumers who want to have their phones fixed in-person rather than via mail, 35 Batteries Plus locations will change into Samsung Authorized Service Centers (ASCs) by the end of this summer.
What does the initiative bring to the customers?
With the addition of foldable device support, these 35 outlets will be able to handle in-warranty repairs. The 35 Batteries Plus locations will be listed on Samsung.com’s service locator, and customers can easily book their repair appointments through BatteriesPlus.com. Batteries Plus specialists will handle the most stringent requirements for high-quality device repairs, and they will also go through rigorous Samsung Certified training.
The expansion of the collaboration is in line with Samsung’s goal of providing more Americans with nationwide access to quick, easy, and high-quality repair choices. Customers may rest easy knowing that their devices will be repaired in compliance with a strict set of industry standards using original Samsung parts and tools.
Objectives of the businesses and concern over user experience:
For mobile devices, Samsung offers the best service center network coverage in the US.
In the 2023 American Customer Satisfaction Index Survey (ACSI®), the company, which prides itself on assisting people in getting the most out of their mobile gadgets, came in first place for 5G mobile device customer satisfaction. Samsung’s comprehensive care network includes every Batteries Plus shop. The Wireless Industry Service Excellence (WISE) program was developed by the Cellular Telecommunications and Internet Association (CTIA) and offers certifications to other technical personnel from Batteries Plus.
Mark Williams, Vice President of Customer Care at Samsung Electronics America, states,We know the important role that Galaxy smartphones play in people’s lives, and it can be inconvenient to part with them for an extended time due to repair. Our enhanced partnership with Batteries Plus fills a crucial gap in communities where there isn’t an existing Samsung Care location or other authorized service centers. This means more customers can benefit from our customer-first care experience and get in-warranty repairs.”
Scott Williams, CEO and President of Batteries Plus, said,Our expanded partnership with Samsung marks a significant milestone for Batteries Plus, taking our long-standing collaboration to a new level. Together, we’re meeting our customers where they live with convenient, expert Samsung device care—and contributing to a more sustainable future.”
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Passionate about technology at the service of digital entertainment that can be used through any platform. Music, movies and video games have always taken up a good part of his free time, but he doesn’t give up outdoor activities, from simple walks to cycling and skiing. He has been producing editorial content for SamLover since 2022 and has run a computer and telephony store for 3 decades.