Connect with us

News

Samsung Galaxy Customers Get More Options for In-Warranty Repairs in the US

Published

on


Batteries Plus is a top omnichannel retailer of batteries, specialty light bulbs, and phone repair services for both commercial and direct-to-consumer channels. Also provides services for key replacement, cutting, and programming. Batteries Plus has participated in Samsung’s Independent Service Provider (ISP) program since 2018 and focuses on out-of-warranty repairs.

The extended relationship between Samsung Electronics America and Batteries Plus will make it simpler for customers to get Galaxy smartphone repairs while still under warranty, frequently on the same day. To satisfy the needs of consumers who want to have their phones fixed in-person rather than via mail, 35 Batteries Plus locations will change into Samsung Authorized Service Centers (ASCs) by the end of this summer.

What does the initiative bring to the customers?

With the addition of foldable device support, these 35 outlets will be able to handle in-warranty repairs. The 35 Batteries Plus locations will be listed on Samsung.com’s service locator, and customers can easily book their repair appointments through BatteriesPlus.com. Batteries Plus specialists will handle the most stringent requirements for high-quality device repairs, and they will also go through rigorous Samsung Certified training.

The expansion of the collaboration is in line with Samsung’s goal of providing more Americans with nationwide access to quick, easy, and high-quality repair choices. Customers may rest easy knowing that their devices will be repaired in compliance with a strict set of industry standards using original Samsung parts and tools.

Objectives of the businesses and concern over user experience:

For mobile devices, Samsung offers the best service center network coverage in the US.

In the 2023 American Customer Satisfaction Index Survey (ACSI®), the company, which prides itself on assisting people in getting the most out of their mobile gadgets, came in first place for 5G mobile device customer satisfaction. Samsung’s comprehensive care network includes every Batteries Plus shop. The Wireless Industry Service Excellence (WISE) program was developed by the Cellular Telecommunications and Internet Association (CTIA) and offers certifications to other technical personnel from Batteries Plus.

Samsung Brings Back Popular Disney100 Edition of The Frame TV

Mark Williams, Vice President of Customer Care at Samsung Electronics America, states,We know the important role that Galaxy smartphones play in people’s lives, and it can be inconvenient to part with them for an extended time due to repair. Our enhanced partnership with Batteries Plus fills a crucial gap in communities where there isn’t an existing Samsung Care location or other authorized service centers. This means more customers can benefit from our customer-first care experience and get in-warranty repairs.”

Scott Williams, CEO and President of Batteries Plus, said,Our expanded partnership with Samsung marks a significant milestone for Batteries Plus, taking our long-standing collaboration to a new level. Together, we’re meeting our customers where they live with convenient, expert Samsung device care—and contributing to a more sustainable future.”


Aastha is a Author of Samlover.com. With a degree in Engineering with IT, Aastha is deeply immersed in the realm of technology. Specializing in Android and Hardware. She is Passionate about technology at the service of digital entertainment that can be used through any platform. Music, movies and video games have always taken up a good part of his free time, but he doesn't give up outdoor activities, from simple walks to cycling and skiing. He has been producing editorial content for SamLover since 2022 and has run a computer and telephony store for 3 decades.

News

Samsung boosts North American AI with Former Apple Siri lead 

Published

on


Samsung is integrating its two North American AI research centers. On the other hand, it is also hiring a former Apple executive to lead the newly combined team. This step hints that Samsung is strengthening its AI research and development (R&D) efforts in North America. 

The reports suggest that the brand has made the announcement internally this week, around the same time Apple kicked off a much-anticipated expansion into AI, as revealed by the people who asked not to be identified since the changes have yet to be announced. 

The Korean giant is working on a new operation called the North America AI Center, integrating its teams in Toronto and Mountain View, California. Samsung’s research arm “Ecntralized” the two centers to improve operations and increase efficiency, according to an internal memo viewed by Bloomberg. The brand didn’t disclose the exact reason for what would happen to the two offices. 

This step directly suggests that the world’s two largest technology firms are getting more aggressive in AI. Murat Akback, a former Apple executive, will head up the division. According to the memo from the iPhone maker, Akback was  “responsible for defining and executing the strategy for Siri, Apple’s digital assistant, focusing on personalization, contextualization, and advancements in conversational and multimodal AI.” 

Apple announced a significant AI boost focusing on upgrading Siri and user experience through a system called Apple Intelligence. They hold OpenAI technology for some features but rely heavily on in-house development. On the other hand, the Korean giant integrated its North American AI research centers. He hired an ex-Apple AI expert, potentially to power up its AI development (R&D) in North America. They dedicatedly use Google Gemini technology for their AI mechanism. 

Follow Sam Lover on Your Favorite Social Media Platforms


Continue Reading

Firmware

June 2024 security is now live for Galaxy Z Flip 5 devices

Published

on

By


After introducing the June 2024 security patch to the Galaxy S series flagship devices, the company has now started rolling out the update to Galaxy Z Fold 5 devices; it is worth noting that the update has been spotted in the Central American regions.

Galaxy Z Flip 5 June 2024 Security Update: What’s New In This Update

As per the information, the Galaxy Z Fold 5 is spotted getting a June 2024 security patch update in Guatemala with the firmware version number F731BXXS2CXEA. With the latest update, you will get some new features that will improve the overall performance of the devices. The update is expected to be available to more units in the coming days.

The June 2024 security patch update for the Galaxy device will provide nearly 60 fixes, and Google has addressed 37 security vulnerabilities in the Android ecosystem. Meanwhile, Samsung has also brought 22 more patches that will improve the security of the Galaxy devices.

Additionally, the update may provide some new features that will improve the overall performance and enhancement of the devices. Along with this, the update may also offer some differences, which will enhance the overall performance and stability of the devices.

If you use the Galaxy Z Flip 5 in the Central American region, you should receive new update notifications on your device. If you haven’t received an update, you can manually check for it.

The Galaxy Z Flip 5 was launched back in 2023; the device came with Android 13, and later, it grabbed its first significant update in the form of Android 14 and One UI 6.1. According to the Samsung software policy, it will get a new update till five years from the launch, so the device, where the device will get four major OS update and several security patch updates for five years

Follow Sam Lover on Your Favorite Social Media Platforms


Continue Reading

News

Samsung introduced a Smart Device platform called SmartThings Pro

Published

on

By

Smartthing pro

Samsung introduced a new platform called SmartThings Pro, which is dedicated to smart devices. It is a pretty advanced version of their existing SmartThings platform specifically designed for businesses, corporations, enterprises, and schools. It will be released soon in South Korea and expand globally by the end of 2024. 

Samsung Inroduces SmartThings Pro

Samsung introduced SmartThings Pro at the Infocomm 2024 expo in Las Vegas, USA. The giant assures that it is a hyper-connectivity platform that authorizes improved integration between smart devices and services; for instance, it can be used to link and adequately manage air conditioning, humidity control, lighting, security cameras, intelligent signage displays, temperature control, and TVs in a hotel or office space. 

SmartThings Pro offers a separate dashboard view for checking each device’s connection status through AI analysis. Its AI Energy Saving Mode can reduce the power consumption of devices such as AC and displays in a business environment. Samsung’s enterprise-grade smart device management platform will feature APIs that businesses and enterprises can use to merge their systems into SmartThings Pro. 

Cisco’s Control Hub will bring its famous video conferencing solution, whereas Aqara’s collaboration will enhance hotel guests’ experiences. The Korean giant has also started gearing up to integrate Quividi’s cloud-based customer data analysis platform. 

The Vice President of Samsung Electronics’ B2B Solutions Team, Park Chan-woo, stated, “We will further develop Samsung Electronics’ IoT solutions for the B2B market through SmartThings Pro. We will provide customized solutions optimized for everything from residential and commercial spaces to public facilities like schools.”   

Apart from this, the Korean giant also introduced its massive 420-inch display, The Wall, a modular Micro LED display. It features extremely high brightness, self-emissive pixels, perfect blacks, self-emissive pixels, and more. The brand has also displayed its transparent Micro LED TV technology. SmartThings Pro is compatible with intelligent digital signages and hotel TVs that run Tizen 7.0.

Follow Sam Lover on Your Favorite Social Media Platforms


Continue Reading