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Samsung Galaxy Customers Get More Options for In-Warranty Repairs in the US
Batteries Plus is a top omnichannel retailer of batteries, specialty light bulbs, and phone repair services for both commercial and direct-to-consumer channels. Also provides services for key replacement, cutting, and programming. Batteries Plus has participated in Samsung’s Independent Service Provider (ISP) program since 2018 and focuses on out-of-warranty repairs.
The extended relationship between Samsung Electronics America and Batteries Plus will make it simpler for customers to get Galaxy smartphone repairs while still under warranty, frequently on the same day. To satisfy the needs of consumers who want to have their phones fixed in-person rather than via mail, 35 Batteries Plus locations will change into Samsung Authorized Service Centers (ASCs) by the end of this summer.
What does the initiative bring to the customers?
With the addition of foldable device support, these 35 outlets will be able to handle in-warranty repairs. The 35 Batteries Plus locations will be listed on Samsung.com’s service locator, and customers can easily book their repair appointments through BatteriesPlus.com. Batteries Plus specialists will handle the most stringent requirements for high-quality device repairs, and they will also go through rigorous Samsung Certified training.
The expansion of the collaboration is in line with Samsung’s goal of providing more Americans with nationwide access to quick, easy, and high-quality repair choices. Customers may rest easy knowing that their devices will be repaired in compliance with a strict set of industry standards using original Samsung parts and tools.
Objectives of the businesses and concern over user experience:
For mobile devices, Samsung offers the best service center network coverage in the US.
In the 2023 American Customer Satisfaction Index Survey (ACSI®), the company, which prides itself on assisting people in getting the most out of their mobile gadgets, came in first place for 5G mobile device customer satisfaction. Samsung’s comprehensive care network includes every Batteries Plus shop. The Wireless Industry Service Excellence (WISE) program was developed by the Cellular Telecommunications and Internet Association (CTIA) and offers certifications to other technical personnel from Batteries Plus.
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Mark Williams, Vice President of Customer Care at Samsung Electronics America, states,We know the important role that Galaxy smartphones play in people’s lives, and it can be inconvenient to part with them for an extended time due to repair. Our enhanced partnership with Batteries Plus fills a crucial gap in communities where there isn’t an existing Samsung Care location or other authorized service centers. This means more customers can benefit from our customer-first care experience and get in-warranty repairs.”
Scott Williams, CEO and President of Batteries Plus, said,Our expanded partnership with Samsung marks a significant milestone for Batteries Plus, taking our long-standing collaboration to a new level. Together, we’re meeting our customers where they live with convenient, expert Samsung device care—and contributing to a more sustainable future.”
The first quarter of 2024 is already over; during this interval, Samsung has introduced several Galaxy smartphones of particular belonging, such as the flagship Galaxy S24 series, the Galaxy A55 and Galaxy A35, the mid-range ones, the Galaxy A15 and Galaxy F15, the budgetable ones, and many more. But the fact is, after being the latest smartphones, they have a lack of ‘charging speed.’
Undoubtedly, Samsung is leading the tech industry with its top-notch features, design, and larger batteries, as compared to other Android manufacturers, but despite all this, it has a massive lack of charging speed. Samsung usually attaches larger batteries to its Galaxy smartphones to enhance the users’ non-stop-using experience. But a larger battery isn’t worth it unless it has a good charging speed.
On the other hand, Chinese manufacturers are equipping their smartphones with charging speeds north of 100W, whereas 45W is the maximum speed you can get on Galaxy smartphones. However, even 45W charging is quite rare among Galaxy phones. Samsung has launched most of the Galaxy devices in the last couple of years, including the flagship with support for 25W.
Here we are making things easy for you if you are looking to buy a Galaxy smartphone that debuted in 2024 with the support of 45W charging speed by mentioning a list of devices:
- Galaxy S24 Ultra
- Galaxy S24+
- Galaxy F55
- Galaxy M55
- Galaxy C55
The list is quite short, even considering that the Galaxy F55, M55, and C55 are just rebranded variants of the same smartphone for different regions. Now Samsung is setting up to launch its next-generation foldable devices, the Galaxy Z Fold 6 and Galaxy Z Flip 6, in July, but it is yet to be confirmed whether these devices will get a boost in charging speeds from 25W or not.
The Korean brand – Samsung has recently announced its two mid-range Galaxy smartphones – Galaxy A55 5G and Galaxy A35 5G. A new benchmark listing has a spot for Samsung’s affordable smartphone, Galaxy35 5G.
Samsung is now gearing up for its next affordable Galaxy smartphone, the M35 5G, as the reports are unvunveilhey have found a new benchmark listing for Samsung the Galaxy M35 5G.
The smartphone has been spotted with the model number as an identification code – SM-M356B on the Geekbench 6.2.2 database. Not only this, but it also confirmed the presence of 6GB of RAM and Android 14 OS. The chipset also came to know which is the latest Exynos 1380.
The codename for the motherboard is also mentioned, which is ‘s5e8835.’ The reports say that it has scored 656 and 1967 points in performance scores on the benchmarking platform. Exynos 1380 is the latest chipset of the Korean brand, which is a 5 nm processor. It consists of 4 Cortex A78 cores, which clock at 2.4GHz, and 4 Cortex A55 cores, which clock at 2.0GHz. It is coupled with a Mali g68 MP5 GPU. It also has an AI Engine.
This also offers connectivity options, which include the latest Bluetooth version 5.3 and Wi-Fi 802.11 ax with three bands. It supports a camera resolution of at least 200MP for capturing images, and for video recording, there is support for up to 30fps 4K recording. The storage supported is UFS v3.1, and RAM will be of the LPDDR4x/5 type.
Samsung has recently debuted its two smartphones, Galaxy A55, and Galaxy A35; the Galaxy A35 5G smartphone is powered by Exynos 1380 chipset. From this perspective, Galaxy M35 5G could be a variant of Galaxy A35.
At the moment, no specs and features of the device have been revealed or leaked. Still, since Galaxy M series smartphones usually have a bit higher battery power of at least 6000mAh, the forthcoming Galaxy M35 5G smartphone also arrives with the same battery power.
Firmware
Verizon rolls out the March 2024 security patch update for the Galaxy Z Fold 3 and Galaxy Z Flip 3 devices
Verizon has rolled out the March 2024 security patch update for the Galaxy Z Fold 3 and Galaxy Z Flip 3 devices. Earlier, these devices had received the same update outside the US, but now they are gradually expanding to the US.
The Galaxy Z Fold 3 and Galaxy Z Flip 3 are spotted getting new updates with the firmware version numbers F926USQS5HXBD and F711USQS6HXBD, respectively. It is worth noticing the update is currently available for the devices locked to Verizon, but it will soon be available on more carriers.
For your information, the latest update for Galaxy Z Fold 3 and Galaxy Z Flip 3 doesn’t bring any significant changes, but as it is the latest security patch, it will provide some internal fixes to maintain the security of the devices.
If you are getting some other issues from the last update, you should also update the device to the latest update, as it may also address some issues. Along with the update, other improvements may also be made to enhance the overall performance of the devices.
Suppose you use the Galaxy Z Fold 3 or Flip 3 device in the US. In that case, you can update the device to the latest version by simply going to the system settings and then to the software update. If you haven’t received the update, you should wait for some time, as it may arrive in the next few days.